Privacy Policy

Get Connects Pty Ltd ABN 72 669 660 780 ("Get Connects", "we", "us", or "our") is committed to protecting the privacy of individuals whose personal information we come into contact with in the course of providing our services.

This Privacy Policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). It applies to personal information we collect through our website, and personal information we handle on behalf of our clients in delivering outbound calling services.

By engaging our services or using our website at getconnects.com.au, you consent to the collection, use, and disclosure of your personal information as described in this Policy.

Get Connects operates as an outsourced calling resource. We make outbound calls on behalf of our clients, acting as an extension of their team under their instruction. This is fundamental to understanding how we handle personal information.

In this capacity:

• Our clients are the data controllers. They determine the purpose and means of processing personal information, including who is called, from what database, and for what purpose.
• Get Connects acts as a service provider and data processor. We handle personal information provided to us by clients solely to perform the calling services they have engaged us to deliver.
• Responsibility for data sourcing and DNCR compliance rests with the client. Clients warrant to us, as a condition of engagement, that all contact data provided to us has been lawfully obtained, that contact lists have been checked against the Do Not Call Register (DNCR) prior to submission, and that all necessary consents are in place.
• We do not independently source, purchase, or originate contact data for outbound campaigns. All data used in campaigns is provided to us by clients.

This structure is reflected in our client contracts, which require clients to indemnify Get Connects against any loss or liability arising from their failure to comply with applicable privacy, DNCR, or consent obligations.

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether it is recorded in a material form or not.

In the course of providing our services, we may handle personal information about:

• Property owners, vendors, and prospective clients contacted as part of outbound calling campaigns, using data provided to us by our clients;
• Our clients and their authorised representatives;
• Our employees and contractors; and
• Visitors to our website.

The types of personal information we handle depend on the campaign. For client-provided campaign data, this is determined by the client and typically includes:

• Contact details: name, phone number, and property address;
• Property information: ownership details and transaction history provided by the client;
• Interaction records: call logs, call outcomes, notes, and any information volunteered by the individual during a call; and
• Removal requests: records of individuals who have requested to be removed from contact lists.

For our own business operations, we also collect:

• Client business information: business name, ABN, contact names, and billing details;
• Employee and contractor information: contact details, employment records, and payroll information; and
• Website usage data: IP addresses, browser type, pages visited, and session data collected via cookies or analytics tools;
• Newsletter and marketing subscribers: name and email address provided through our website for the purpose of receiving periodic insights, industry updates, and marketing communications from Get Connects.

We collect and handle only the personal information necessary to deliver the services our clients have engaged us to perform. We do not collect sensitive information (as defined under the Privacy Act) as part of our calling services.

We collect personal information through the following means:

• From clients directly, who provide contact lists and campaign data for use in outbound calling campaigns. Clients are responsible for ensuring this data is lawfully obtained and DNCR-compliant before providing it to us.
• During calls, where individuals may volunteer additional information, provide corrections to their contact details, or make removal requests.
• Directly from you when you enquire about our services, complete a form, or otherwise communicate with us.
• Automatically through our website via cookies, server logs, and analytics platforms; and
• Through our website forms, including our cost calculator, enquiry forms, and newsletter signup, where individuals voluntarily provide their contact details.

Where personal information is collected from third parties (i.e. our clients) for use in outbound campaigns, our clients are contractually required to have met their own notification obligations to individuals under APP 5 of the Privacy Act prior to providing that data to us.

Get Connects conducts outbound calls on behalf of clients for prospecting and lead generation purposes. Under the Privacy Act, Australian Privacy Principle 7 (APP 7) governs the use of personal information for direct marketing.

Our position under APP 7:

• We use personal information provided by clients solely to perform the calling services they have instructed us to deliver. We do not use that information for our own marketing purposes.
• The direct marketing purpose and the basis for contacting individuals is determined by the client, not by Get Connects.
• Clients are responsible for ensuring they have a lawful basis under APP 7, the DNCR Act, and any other applicable law to make or authorise outbound calls to the individuals on their lists.

Opt-out and removal requests:

• If an individual requests during a call that they be removed from the client's contact database, Get Connects will honour that request immediately and cease further contact with that individual on that campaign.
• Get Connects will promptly notify the client of the removal request so the client can update their records accordingly.
• Get Connects maintains an internal suppression record of removal requests received during calls to prevent inadvertent re-contact.
• Removal requests can also be directed to us in writing at [email protected]. We will action these within 5 business days and notify the relevant client.

Our own marketing communications:

Separately from the calling services we perform on behalf of clients, Get Connects may collect your email address and contact details through our website (including through our cost calculator, enquiry forms, or newsletter signup) to send you periodic insights, industry updates, and marketing communications about our services. By submitting your details through any of these channels, you consent to receiving these communications from Get Connects.

• You can unsubscribe from our marketing communications at any time via the unsubscribe link included in each email, or by contacting us at [email protected].
• We will process your unsubscribe request within 5 business days.
• Unsubscribing from our marketing communications does not affect any services we are performing on your behalf as a client.

The Do Not Call Register Act 2006 (Cth) prohibits telemarketing calls to numbers registered on the DNCR without consent.

Responsibility for DNCR compliance in our operating model:

• Clients are solely responsible for checking their contact lists against the DNCR before providing data to Get Connects. This is a warranty required under our client contracts.
• Get Connects operates as an agent of the client and makes calls under their instruction using data the client has represented as DNCR-compliant.
• Get Connects does not independently access, scrub, or verify client data against the DNCR unless this is expressly agreed as an additional service in writing.

If you believe you have received a call in error and wish to ensure you are not contacted again, you can:

• Request removal during the call — our callers are trained to honour this immediately;
• Contact us in writing at [email protected]; or
• Register your number on the Do Not Call Register at donotcall.gov.au.

Get Connects trains all calling staff to comply with the Telecommunications (Telemarketing and Research Calls) Industry Standard 2017, including caller identification, permitted calling hours, and prompt opt-out handling.

We may disclose personal information to:

• Our clients, who are the data controllers for campaign data and who have directed us to collect and use that information on their behalf;
• Our employees and contractors who need access to perform their roles, bound by confidentiality obligations;
• Technology and software providers used to operate our calling, CRM, and communication platforms;
• Professional advisors including lawyers and accountants, under confidentiality obligations; and
• Regulatory authorities or law enforcement agencies where required or authorised by law.

We do not sell, rent, or trade personal information to third parties for their own purposes.

Some of the third-party platforms and service providers we use may store or process personal information outside Australia. Where this occurs, we take reasonable steps to ensure that overseas recipients handle personal information in a manner consistent with the Australian Privacy Principles.

By engaging our services or using our website, you consent to the possibility that your personal information may be transferred to and stored in countries outside Australia, including but not limited to the United States, subject to appropriate contractual safeguards.

We will notify you of any material changes to the jurisdictions in which your personal information is stored or processed.

We implement reasonable technical and organisational safeguards to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Our security measures include:

• Access controls and role-based permissions for all systems containing personal information;
• Encryption of data in transit and at rest where supported by our platforms;
• Confidentiality obligations for all staff and contractors; and
• Regular review of our technology stack and data-handling practices.

No transmission of data over the internet is completely secure. While we take all reasonable steps to protect personal information, we cannot guarantee absolute security.

In the event of an eligible data breach under the Notifiable Data Breaches (NDB) scheme, we will:

• Promptly assess whether the breach is likely to result in serious harm to affected individuals;
• Notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required by law; and
• Take immediate steps to contain the breach and mitigate any harm.

Where a data breach involves personal information held on behalf of a client, we will notify the client as soon as practicable so they can meet their own obligations under the NDB scheme.

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. We do not retain data beyond what is operationally necessary.

Typical retention periods:

• Client and campaign data: retained for the duration of the engagement plus seven (7) years for legal and compliance purposes;
• Removal and suppression records: retained indefinitely to prevent inadvertent re-contact; and
• Website analytics data: retained in accordance with the relevant platform's data-retention settings.

When personal information is no longer required, we securely delete or de-identify it. We do not hold data beyond what is reasonably necessary for the purposes described in this Policy.

Under the Australian Privacy Principles, you have the right to:

• Request access to the personal information we hold about you;
• Request correction of personal information that is inaccurate, out of date, incomplete, or misleading;
• Request removal from a calling campaign (see clauses 6 and 7 above);
• Complain about a breach of the APPs; and
• Opt out of direct marketing communications.

To exercise any of these rights, contact us using the details in clause 15. We will respond to access and correction requests within 30 days. We do not charge a fee for access requests but may charge a reasonable fee if the request requires significant effort to process.

Note: where personal information was provided to us by a client, we may need to refer your request to that client as the data controller. We will advise you if this is the case.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.

Our website at getconnects.com.au may use cookies and similar tracking technologies to improve your experience and understand how visitors use our site.

We may collect:

• Session and preference data to remember your settings;
• Analytics data (e.g. via Google Analytics) to understand traffic patterns and usage; and
• Marketing pixels or tags to measure campaign effectiveness.

You can control or disable cookies through your browser settings. Disabling cookies may affect your ability to use certain features of our website. By continuing to use our website, you consent to our use of cookies as described in this Policy.

For privacy-related enquiries, access requests, corrections, removal requests, or complaints, please contact:

We take all privacy matters seriously and will respond within 30 days of receipt.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal obligations, or operating model. The current version will always be available at getconnects.com.au/privacy.

Material changes will be communicated to existing clients by email. Your continued use of our services after any update constitutes acceptance of the revised Policy.

This Privacy Policy was prepared in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).